TERMS & CONDITIONS
These terms and conditions and all transactions relating to this website are governed by English law and are subject to non-exclusive jurisdiction of English courts. We reserve the right to change these terms and conditions at any time, any changes will take effect on the date they are posted onto the site, see the date below.
CANCELLATIONS AND RETURNS
We accept returns for items up to 14 days after you have received them. In order to return an item please contact us first either by email firstname.lastname@example.org or telephone 01264 351104 stating your order number and reason for return. All returns must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in anyway). It must be returned with the original box if possible. The return postage is be paid by you (unless the item is faulty). You will receive a full refund via the method your original payment method (excluding original delivery charge). If your order was delivered free we reserve to right to deduct a charge for delivery.
CANCELLATION AND REFUND HONEY PLANS
If you cancel the subscription before it is due to end, the subscription discount will no longer apply. Therefore we will calculate the cost of the orders that have been sent out so far at standard price and delivery and refund any balance due.
Goods are dispatched once payment has cleared. We endeavour to dispatch orders received before 12 noon on the same day however during the busy beekeeping season your orders may not be dispatched until the following day. You will receive, via email, confirmation once the order is placed, confirmation when we are processing your order and confirmation when you order is on its way or ready for collection.
We use FedEx and Royal Mail for deliveries. FedEx usually delivery the day after dispatch. They will email or text you with an estimated day and time of delivery. FedEx can leave your parcel in a safe place if you request this via the special delivery instructions when you process your order but please note that any orders left without a signature, as per your instructions, are your responsibility. Small order may go with Royal Mail, we use their 2nd class postal service. Delivery costs are calculated on the overall weight of the order.
All carriage costs quoted on the website are for delivery to mainland UK and Wales only. See our delivery page for further details regarding post codes.
We can deliver to Scotland, Scottish Highland and Islands, N Ireland & S Ireland, but please contact the team before you order via email email@example.com quoting your postcode and what you would like to order and we will email you back a quote for the delivery costs. If you put the order through our on-line shop we will contact you with any additional shipping costs.
We can also deliver to other countries, but you must contact us via email for a quote.
CLICK AND COLLECT
All products are also available for collection from Andover. Just select this option when going through the checkout and we will contact you when the order is ready.
RETURN OF FAULTY GOODS
In the unlikely event that you receive faulty goods, we will replace them free of charge. Please contact us by email at firstname.lastname@example.org for instructions on how to return as we will only use our own authorised couriers for return of faulty goods. Once we have the goods back, we will issue a refund or replacements, as you prefer.
All personal data will be treated as confidential and we fully comply with the UK Data Protection Act.
We request that all buyers register their new colonies with Beebase on the National Bee Unit website. If you buy bees from us we will pass on your details to the NBU unless you write and ask us not to. Beebase is designed for beekeepers and also supports Defra, WAG and Scotland's Bee Health Programmes along with the Healthy Bees Plan, all of which help to protect and sustain our valuable national bee stocks. There are no costs involved with registering with Beebase, instead it gives you, the beekeeper, the security to know that should a bee health problem arise in your area, your local bee inspector will notify you about it, and if necessary come and inspect your colonies, free of charge.